Privacy Policy
Last Updated: January 15, 2025
Introduction
At WaveMax, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website or use our monitoring and performance optimization services. We're committed to transparency about our data practices and your rights under applicable privacy laws, including Taiwan's Personal Data Protection Act.
By using our services, you agree to the collection and use of information in accordance with this policy. If you have questions about any part of this privacy policy, please contact us using the information provided at the end of this document.
Information We Collect
We collect several types of information to provide and improve our services. Here's what we gather and why:
Personal Information
Name, email address, phone number, and company details when you contact us or sign up for our services. This helps us communicate with you and provide personalized support.
Technical Data
IP addresses, browser types, device information, and operating system details. We use this to optimize our website performance and ensure compatibility across different platforms.
Usage Information
How you interact with our website and services, including pages visited, time spent, and features used. This helps us understand user behavior and improve our offerings.
Performance Metrics
When you use our monitoring services, we collect system performance data, error logs, and optimization metrics necessary to provide our core functionality.
How We Use Your Information
We use your personal information for specific, legitimate business purposes. We don't sell your data to third parties or use it for purposes beyond what's outlined here.
Primary Purpose: To provide, maintain, and improve our monitoring and performance optimization services while ensuring the best possible user experience.
Specifically, we use your information to:
- Service Delivery: Process your requests, provide technical support, and deliver our monitoring and optimization services
- Communication: Send service updates, respond to inquiries, and provide important account information
- Improvement: Analyze usage patterns to enhance our website functionality and service offerings
- Security: Protect against fraud, unauthorized access, and other security threats to our systems and users
- Compliance: Meet legal obligations and respond to lawful requests from authorities when required
Data Sharing and Third Parties
We don't sell your personal information. However, we may share your data in limited circumstances with trusted partners who help us provide our services.
We may share information with:
- Service Providers: Cloud hosting companies, analytics services, and technical support vendors who process data on our behalf under strict confidentiality agreements
- Legal Requirements: Law enforcement or regulatory bodies when required by law or to protect our rights and the safety of our users
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner with continued protection under this policy
All third-party partners must agree to protect your information with the same level of security we maintain and use it only for the specific purposes we authorize.
Your Rights and Choices
You have important rights regarding your personal information. Here's what you can do and how to exercise these rights:
- Access: Request a copy of the personal information we hold about you, including how we use it and who we share it with
- Correction: Update or correct inaccurate personal information in our records at any time
- Deletion: Request deletion of your personal information, subject to legal and contractual obligations
- Portability: Receive your personal information in a structured, commonly used format for transfer to another service
- Objection: Object to certain types of processing, including direct marketing communications
- Restriction: Request that we limit how we process your information in specific circumstances
To exercise any of these rights, contact us at info@wavemax.dev. We'll respond within 30 days and may need to verify your identity before processing your request.
Data Security
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All data transmission uses SSL/TLS encryption, and sensitive data is encrypted at rest using industry-standard algorithms.
Access Controls
Strict access controls ensure only authorized personnel can access personal information on a need-to-know basis.
Regular Audits
We conduct regular security assessments and vulnerability testing to identify and address potential threats.
Incident Response
We maintain detailed incident response procedures and will notify affected users of any significant security breaches.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Contact Information | 3 years after last contact | Customer relationship management |
| Service Usage Data | 2 years after service termination | Service improvement and support |
| Technical Logs | 12 months | Security monitoring and troubleshooting |
| Marketing Preferences | Until withdrawal of consent | Communication preferences |
| Legal Documentation | 7 years | Legal compliance requirements |
When we no longer need your personal information, we securely delete or anonymize it. You can request earlier deletion of your data, subject to our legal and contractual obligations.
International Data Transfers
Our primary data processing occurs within Taiwan, but some of our service providers may process data in other countries. When we transfer personal information internationally, we ensure adequate protection through:
- Adequacy Decisions: Transfers to countries recognized as providing adequate data protection
- Standard Contractual Clauses: Use of approved contractual terms that ensure data protection during international transfers
- Certification Schemes: Working with providers certified under recognized privacy frameworks
We regularly review our international data transfer practices to ensure they meet current legal requirements and best practices for data protection.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).
Essential Cookies
Necessary for basic website functionality, security, and remembering your preferences during your visit.
Analytics Cookies
Help us understand how visitors use our website so we can improve performance and user experience.
Functional Cookies
Remember your choices and preferences to provide personalized features and content.
You can control cookie settings through your browser preferences. Note that disabling certain cookies may limit website functionality.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you by:
- Email Notification: For substantial changes that affect how we process your personal information
- Website Notice: Prominent notice on our homepage for 30 days after any policy updates
- Direct Communication: Personal notification for changes that require new consent or affect your rights
We encourage you to review this privacy policy periodically. Your continued use of our services after policy changes indicates your acceptance of the updated terms.
Contact Information
Privacy Questions or Concerns?
Email: info@wavemax.dev
Phone: +88689360208
Address: No. 110號, Wenchang Street, East District
Hsinchu City, Taiwan 300
If you have questions about this privacy policy, need to exercise your data rights, or want to report a privacy concern, please contact us using the information above. We're committed to addressing your privacy questions promptly and transparently.
For complaints that we cannot resolve directly, you have the right to contact the relevant data protection authority in Taiwan or your jurisdiction.